Remember that Login names are not case-sensitive, but passwords are. Therefore a password of 'Sample1' is not the same as 'samPLe1'. Make sure that you haven't got caps lock on accidentally.

If you know your login name or the email address that ITM has on record for you, but don't recall your password, you can use the Password Reset tool. It will generate a new password and email it to you.

If you are getting an unusual error message, please put the details (perhaps a screenshot if you think that would be useful) into an email and send it to support@missioncontrol.co.nz.